Lifetime Warranty by Sila

Lifetime Warranty by Sila

At Sila, we craft each piece of fine jewelry with the highest standards of quality and craftsmanship. We proudly offer a complimentary Limited Lifetime Manufacturer Warranty that covers all manufacturing defects on our fine jewelry.

What the Warranty Covers

This warranty includes any structural damage that results directly from a manufacturing defect.

Not covered:

  • Normal wear and tear
  • Negligence
  • Accidents
  • Loss or theft

Examples: If your ring cracks during normal wear, or if the prongs become loose repeatedly within a short period, these are considered manufacturing issues — and we will repair or remake the piece at no cost.

Warranty Terms

  • The warranty guarantees your piece is free from manufacturing defects at the time of delivery (prior to being worn).
  • If a defect is found, Sila will repair or replace the item free of charge.
  • If you notice an issue with your piece, please contact us directly for evaluation.

Shipping

  • Clients are responsible for shipping to and from our repair studio unless the repair is covered under warranty.
  • Please contact us before sending any jewelry to ensure safe handling and secure delivery.

Note: We are generally unable to resize or repair pieces shipped from within the UAE. However, if a manufacturing defect is confirmed, your jewelry will be repaired or replaced free of charge.

Complimentary Services Covered Under Warranty

  • Free replacement of small accent stones (valued under $200)
  • Tightening of loose prongs
  • Professional polishing

Additional Notes

  • The warranty does not cover replacement of center stones valued over $200.
  • Clients are responsible for shipping costs (both ways) for cleanings, inspections, and non-warranty repairs.
  • International clients are not eligible for complimentary repair services due to cross-border shipping risks. We recommend working with a trusted local jeweler for minor maintenance.
  • The warranty does not cover incidental damage, misuse, or loss (e.g., if your ring is caught in a drawer and breaks, or is lost at the beach).
  • For repairs beyond warranty coverage, we will provide a full estimate including labor and material costs before proceeding.

Lifetime Manufacturer Warranty Terms & Conditions

  • Covers structural damage resulting from manufacturing defects.
  • Guarantees your jewelry is free from defects at the time of purchase — otherwise, we will repair or replace it.
  • Applies automatically to every purchase and is valid only for the original purchaser.
  • Does not cover loss, theft, misuse, or neglect.

Please note: Due to the handcrafted nature of our pieces, minor variations may occur:

  • Setting dimensions: ±0.2mm
  • Diamond weight: +0.2 carats

Jewelry Insurance

We highly recommend obtaining independent jewelry insurance through a specialized provider. Insurance offers peace of mind and protects your piece from loss, theft, or accidental damage.

Repairs Outside Warranty

  • Any issue not covered under the Limited Lifetime Warranty will be reviewed by the Sila team.
  • Based on our assessment, we will provide available service options and a detailed quote.
  • The client is responsible for all shipping fees related to repairs not covered by the warranty.